Product Support Technician

Location: Suffolk

Salary: £28000 - £38000

Date Posted: 02/04/2024

Consultant: Aimee Baker

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Job Title: Product Support Technician
Location: 20 mins from Bury St Edmunds, Haverhill, and Newmarket
Hours: 8am-5pm, Monday to Friday (40 hours/week)

Our client, a leading brand within agricultural machinery manufacturing is seeking a dynamic and knowledgeable individual with a passion for engineering, agriculture, and customer relations. As a Product Support Technician, you will play a pivotal role in understanding customer needs, providing technical solutions, and contributing to product and production development. This position offers a fantastic opportunity for personal and professional growth, including occasional overseas travel and participation in a supportive team environment.

Responsibilities:
  • Utilise engineering and technical knowledge to understand customer requirements and provide suitable solutions.
  • Build strong rapport with customers, effectively communicating technical information and product benefits.
  • Collaborate with internal departments to provide feedback for continuous product and production improvement.
  • Present technical information to small groups confidently and effectively.
  • Work both independently and as part of a team to achieve goals and targets.
  • Provide weekend phone cover on a rotational basis as part of the After Sales Team.
Requirements:
  • Engineering technical knowledge and experience, preferably in agricultural machinery.
  • Understanding of agriculture, with knowledge and experience in electrics, hydraulics, and mechanics being advantageous.
  • Proficiency in English (written/spoken). Proficiency in additional European languages is advantageous.
  • Strong proficiency in MS Office.
  • Excellent communication skills, both verbal and written.
  • Attention to detail and ability to work under pressure.
  • Positive mindset, enthusiasm, and a can-do attitude.
  • Ability to learn continuously and share knowledge with others.
Benefits:
  • Competitive salary.
  • Opportunity for occasional overseas travel.
  • 31 days holiday per annum, including Bank Holidays.
  • Christmas shutdown period.
  • Sick pay policies post-probation.
  • Free on-site parking.
If you are an energetic and detail-oriented individual with a background in engineering and a passion for agriculture, we encourage you to apply for this exciting opportunity.

How to Apply:
Please apply directly through this advert, or if you have any questions, please call Aimee Baker on 01603 415 100